空中乘务指的是航空飞机上从事为旅客的服务人员。也叫做“航空乘务”。空乘是非常理想的一个职业，但是竞争力也是非常强的。
无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试 内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知 彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。
空乘面试英语考什么
一. Self-introduction
无论你面试哪家航空公司，首先需要准备的就是简短的英文自我介绍。内容大致包含姓名(或英文名)、年龄、籍贯、毕业院校，家庭情况，个人爱好，工作经历等。最好在基本情况介绍之后再加上一句富有个人特色的结束语。要做到发音标准，因为考官会直接从你的发音感受到你整体的英语水平。但是要注意避免背诵式的语速过快。
如果自我介绍展现的很好，考官第一时间会对你的英文有较高的评定。
二. English conversation and questions
大部分航空公司会以这样的形式进行英文测试。
问题分为两大类，一类是从你的简历而来，
E.g.
1. What′s your hobby?Why do you like it?
2. What do your parents do?
3. Please tell me something about your hometown.
4. What is your advantage/disadvantage?
5. Why did you choose this major?
6. Can you describe your job (part-time job) briefly?
7. How long have you been working there?
8. Tell me the most unforgettable thing during university.
一类是对职业和公司的理解。
E.g.
1. Why do you want to be a cabin attendant?
2. What do you think of cabin attendant?
3. Why do you want to work for ****(Airline)?
4. What do you know about ****(Airline)?
5. Have you ever taken our company′s interview?
如果听不懂问题，可以礼貌的请考官再说一遍，但是全程要保持微笑，不要紧张和尴尬。
三. English debate
目前，国航采用了这种测试方式，在测试英语水平的同时也是对面试者整体素质的全面考核。这也是空乘面试未来发展的趋势。
E.g.
1. High school students should study abroad, or not?
2. We should celebrate western festivals, or not?
3. Books will be replaced by e-book, or not?
4. Live in the dormitory and rent a house during the university, which is better?
5. Do you want to cancel examinations of university?
6. Entity shopping and online shopping, which is better?
7. Have young people need to follow the tide?
8. The positive and negative effects of stress.
提示：要注意团队之间的协作;一定要发言，有参与感。
四. The written test in English
笔试着重考英语语法，平时的语法练习不容忽视。
空乘面试英语常见问题
1. What is important to you in a job?
Mention specific rewards other than a paycheck for example, challenge, the feeling of accomplishment, and knowing that you have made a contribution.
2. Why do you want to work for this organization?
Cite its reputation, the opportunities it offers, and the working conditions. Stress that you want to work for this organization, not just any organization.
3. Why should we employ you?
Point to your academic preparation, job skills, and enthusiasm about working for the firm. Mention your performance in school or previous employment as evidence of your ability to learn and to become productive quickly. If the job involves management responsibilities, refer to past activities as proof of your ability to get along with others and to work as part of a team.
4. If we hire you, how long will you stay with us?
Answer by saying along these lines: "As long as my position here allows me to learn and to advance at a pace with my abilities."
5. Can we offer you a career path?
Reply: "I believe you could, once I know the normal progression within the organization. Can you tell me about it?" The answer may be revealing.
6. What are your greatest strengths?
Give a response like one of the following: "I can see what needs to be done and do it", "I'm wiling to make decisions", "I work well with others," "I can organize my time efficiently."
7. What are you greatest weakness?
Identify one or two, such as the following:" I tend to drive myself toohard", " I expect others to perform beyond their capacities", " I like to see a job done quickly, and I'm critical if it isn't." Note these weaknesses could also be regarded as desirable qualities. The trick with this question is to describe a weakness so that it could also be considered a virtue.
8. What didn't you like about previous jobs you've held?
Discuss the things you didn't like, but avoid making slighting reference to any of your former employers.
9. How do you spend your leisure time?
Mention a cross section of interests-active and quiet, social and solitary -- rather just one.
10. Are there any weaknesses in your education or experience?
Take stock of your weaknesses before the interview. Practice discussing them in a positive light. You'll find that they are minor when discussed along with all the positive things you have to offer.
11. Where do you want to be five years from now?
Saying that you'd like to be president is unrealistic, yet few employers want people who are content to sit still. You might say, "in five years, I'd like to have my boss's job. " If you can't qualify for your boss's job by then, you may not be the fright candidate.
12. What are your salary expectations?
If you are asked this at the outset, it's best to say, "Why don't we discuss salary after you decide whether I'm right for the job? "But if the interviewer asks this after showing real interest in you, speak up. She or he will probably try to meet your price. If you need a clue about what to ask for, say, " Can you discuss your salary range with me?"
13. What would you do if....?
This question is designed to test your reposes. For example: "What would you do if your computer broke down during an audit?" Your answer there isn't nearly so important as your approach to the problem. And a calm approach is best. Start by saying, "One thing I might do is ..." Then give several alternative choices.
14. What type of position are you interested in?
Job titles and responsibilities vary from firm to firm . So state your skills instead, such as "I'm good at figure work," and the positions that require these skills , such as "accounts payable."
15. Tell me something about yourself.
Say you'll be happy to talk about yourself, and ask what the interviewer wants to know. If this point is clarified, respond. If not, tell why you feel your skills will contribute to the job and the organization. This question gives you a great opportunity to sell yourself.
16. Do you have any questions about the organization or the job?
Employers like a candidate who is interested in the organization. so this is a perfect time to convey your interest and enthusiasm.
空乘面试英语常用口语
1.Q：Tell me about yourself and your past experience.
说说你自己和你过去的经历。
A：For the past 3 years, I have been working in China East Airlines Corporation Limited. I very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.
过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。
2.Q：What made you decide on this type of occupation?
什么原因使你决定投身这个行业呢?
A： I like travelling very much and I enjoy working with people.
我非常喜欢旅游，喜欢和人打交道。
3.Q：Do you know what are the responsibilities of the stewardess?
你知道作为空中小姐的职责是什么吗?
A：The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.
主要的职责就是让乘客在飞行中能放松、快乐。
4.Q：What do you think are the chief characteristics of a stewardess?
你认为空姐的主要品质 是什么?
A：Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.
空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。
5.Q：Do you get angry easily?
你容易生气吗?
A: No, I know how to control my temper.
不，我知道怎样控制自己的脾气。
6.Q：If a passenger had a accident, what would you do?
如果有乘客发生意外，你会怎么办?
A: I would give him or her basic first aid and ask my partner to call for assistance at the same time.
我会为他/她做基本的急救，同时让同伴寻求救助。
7.Q：If you are hired, when can you start work?
如果你被录用，什么时候你能开始工作?
A: I can begin to work right away because I am out of work now.
因为我目前没有工作，所以随时都可以。
8.Q：What are your salary expectations?
你希望拿多少薪水?
A: I really need more information about the job before we start to discuss salary. I抎 like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.
在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。
